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Healthcare IT Managed Services

Is your hospital IT overstretched? Let our end-to-end healthcare managed IT services and support team take care of your routine IT tasks and let your IT team focus on strategic priorities.

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Modern healthcare provider organizations need to balance their focus between their core strategic initiatives along with the day-to-day support and maintenance of their IT applications. Many times, IT organizations end up with almost exclusively focused on “keeping the lights on” rather than focusing on important strategic projects and innovation. Recruiting, developing and retaining healthcare IT talent is challenging enough without squandering them on mundane, but still important, maintenance tasks.

Being a leading healthcare IT managed services provider, Healthcare Triangle’s managed IT services streamline digital operations, getting your healthcare technology to market faster with huge cost savings.

HCTI’s End-to-End Healthcare IT Managed Services

Our experienced team of experts provide healthcare managed IT services with a flexible remote support model that can free your in-house IT team from day-to-day tasks. We offer end-to-end healthcare application managed IT services and support, with a focus on improving end-user experience, increasing efficiency, and helping you drive results from your strategic IT initiatives.

Healthcare Application Managed IT Services

We provide:​
  • Support services to manage EHRs
  • Support services for 100+ third party applications (e.g. PACS, OnBase, etc.)
  • Legacy support
  • New EHR transition services and more…

Technology Provisioning

We provide complete Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and also support you in managing specific on premises infrastructure or simple daily tasks like server patching and upgrades, reporting, data center support and testing, etc. depending on your specific technology/application support requirement.

Technology Outsourcing

We take care of holistic IT management in your health IT system. We manage, provision and support any EHR (Epic, MEDITECH, Cerner, etc.) and host in data center or the public cloud depending on your needs.
Why Healthcare Triangle as your Trusted Managed Services Partner?

We offer comprehensive managed services to support healthcare providers’ IT needs. Our Managed It Services for Healthcare can help you handle fluctuations in-demand or backlogs caused by challenges in recruiting and retaining in-house talent. Healthcare Triangle’s managed services offers:

  • A cost-effective alternative to expanding your in-house IT team
  • A flexible resourcing model that scales as your needs change
  • Access to expert advice and technical support
  • Peace of mind that allows you to focus energy and resources on your strategic initiatives
  • A consistent customer service experience

Healthcare Application Managed Services

We provide:

  • Support services to manage EHRs
  • Support services for 100+ third party applications (e.g. PACS, OnBase, etc.)
  • Legacy support
  • New EHR transition services
  • And more…
Patient Application Managed Services
Infrastructure as a Service

Technology Provisioning

We provide complete Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and also support you in managing specific on premises infrastructure or simple daily tasks like server patching and upgrades, reporting, data center support and testing, etc. depending on your specific technology/application support requirement.

Technology Outsourcing

We take care of holistic IT management in your health IT system. We manage, provision and support any EHR (Epic, MEDITECH, Cerner, etc.) and host in data center or the public cloud depending on your needs.

Leave your Healthcare IT to us and focus on core management initiatives

We provide you with access to clinical, finance and technology experts to support you across applications with a flexible resourcing and pricing model where you choose a blend of resources based on your needs.

Not in need of full Healthcare IT applications support… Get help for tasks you need!

Healthcare IT Applications Supports
Simplify patient care and compliance with expert IT management
Managed Healthcare IT services offer a solution for all possible challenges. They could engage an established MSP and through that deal, health institutions can outsource IT infrastructures management to concentrate on what is core business for them-Which is, attending to the patients.
Challenges of Managed Healthcare IT Services
Rising Costs

Increased elaboration of healthcare IT systems has driven up the costs for maintaining and operating them. Most organizations are finding it unsustainable to manage hundreds of systems.

Human-Resource
Human Resource

Most health-care organizations face a challenge of finding and retaining the skills needed to manage their entire IT infrastructure.

Rising-Costs
Compliance Issues

HIPAA and other similar regulations probably present some of the most challenging compliances for any healthcare organization. Nonconformity with such legislation may result in serious penalties and loss of prestige.

Patient-Expectations
Patient Expectations

Patients are increasingly expecting convenience in their healthcare experiences. Such expectations from patients call for reliable and strong IT systems.

The Benefits of Managed Services for Healthcare
Cost Savings
Outsourcing IT functions from an MSP assists the healthcare organization reduce overall IT costs. Moreover, MSPs benefit from economies of scale, thus allowing them to provide competitive pricing of services.
Improved Patient Experience
Through the reliability and performance of the IT systems, managed services can help healthcare organizations provide an improved patient experience.
Enhance Data Security
MSPs implement effective security to protect sensitive patient data from the recent wave of cyber threats. This helps the healthcare organization to maintain compliances under HIPAA and other government regulations as well.
Seamless Operations
Managed services can smoothen IT operations, enabling internal IT teams to concentrate on strategic initiatives.
Expertise Availability
MSPs have a pool of IT professionals who can provide their specific expertise and support. Scalability: The services managed can be scaled up or down depending on particular needs and fluctuation in demand from the healthcare organization.
Key Managed Services for Healthcare
IT Infrastructure Management
Service providers operating with the MSP model will manage and maintain all a healthcare organization’s IT resources, including servers, networks, and storage.
Cloud Hosting
MSPs can facilitate health organizations in shifting their applications and data to the cloud for scalability, flexibility, and cost-effectiveness..
Cybersecurity
It can be implemented and managed by MSPs to provide cybersecurity-related services that safeguard healthcare against cyber threats.
Help Desk Support
MSPs can offer round-the-clock help desk support to their users by fixing IT issues in the most rapid and efficient way.
Backup and Disaster Recovery
Provides full data backup and disaster recovery methods to MSP in order to ensure business continuity when system failure or data breach occurs.
Choose the Right Managed Service Provider
While deciding on an MSP, healthcare organizations should consider the following factors:
Experience
Find an MSP that has experience in serving healthcare organizations.
Certified
Ensure the MSP is certified for industry standards to include, but are not limited to, such standards as HIPAA and HITRUST.
Service Level Agreements
Negotiate a service level agreement-a document that outlines the performance agreed on by the MSP.
Security
Evaluate the MSP on their security features to ensure data protection for patients.
References
This may include asking for references from other health organizations that have utilized the services of the MSP.
How Managed Services Can Help Your Healthcare Organization
  • Free up valuable resources in internal IT and focus them on more strategic projects.
  • Leverage expert IT from seasoned MSPs.
  • Minimize the chances of IT failures and associated downtime.
  • Improve patients' experiences with top-of-the-line IT systems.
Defining Your Goals and Objectives
Any arrangement with a managed services provider for your healthcare organization should start with a very clear understanding of your selected needs and objectives.
It will provide you with an appropriate assessment of the different service areas within your operation where difficulties are being encountered, enabling you to efficiently understand potential MSP partners and undertake the most effective collaboration.
Key considerations when defining your goals and objectives include the following:
Improve-system-uptimes
Improve system uptimes

Enhances the reliability and availability of IT infrastructure, reducing disruptions in patient care and operations.

Improved-security-posture
Improved security posture

Protection of sensitive patient data and adherence to industry regulations by taking appropriate measures toward strong security.

Accessing-cutting-edge
Accessing cutting-edge knowledge and strategies

Benefit from the expertise of MSPs to stay updated on the latest healthcare technology trends and best practices.

Leverage-cloud-solutions
Leverage cloud solutions

Consider leveraging cloud-based service offerings for better scalability, flexibility, and cost efficiency.

Reduce-IT-costs-with-time
Reduce IT costs with time

Can be visualized as the realization of long-term cost savings through optimized IT operations, resource management, and technology investments.

Customer-satisfaction
Customer satisfaction

Covers the improvement or enhancement of patient experiences and an increase in overall satisfaction because of dependable IT support.

Gaining-greater-financial-agility
Gaining greater financial agility

Make better use of your resources by contracting non-core IT functions to an MSP.

Accelerate-CapEx
Accelerate CapEx depreciation and amortization

Enhance your financial position by leveraging the services offered by MSPs that will accelerate depreciation and amortization of capital expenditures.

Talent-acquisition
Talent acquisition and leaving risk reduction

Reduces thrills around finding and retaining skilled IT talent through an MSP.

Choose the Right Managed Services Provider
Finding the perfect MSP for your HCO is a careful selection process where several factors must be weighed up. The following questions, if asked, will help obtain enough information for an informed decision:
What are my major IT challenges? Clearly identify the pain points an MSP can help to resolve.
What is the scope of the work? Determine what services you need: infrastructure management, application support, cybersecurity.
When would I need assistance? Reflect over your short-term and long-term needs, so that you can be assured the MSP can deliver that assistance in a timely manner.
How would I like to work with a vendor: integrated approach or complete handoff? Specify how much involvement and control you want to have.
Will you be working remotely, or is some type of on-site resource required? Evaluate your place and infrastructure requirements to determine which service model will best meet your needs.
How is success measured? Clearly define the key performance indicators to monitor the performance of the MSP and ensure it aligns with your objectives.
Other crucial factors to consider:
Long-term-commitment
Long-term commitment

Evaluate the stability, reputation, and credibility of the MSP to provide for the growth needs of your organization.

Cultural-Fit
Cultural Fit

The values and approach of the MSP are in line with your HCO culture and priorities.

Collaboration
Collaboration

Observe how much the MSP is ready to collaborate and effectively communicate openly with others.

Vendor Considerations
The specific managed services needs that your HCO will have will depend on your EHR platform. For instance, for those using MEDITECH’s MaaS platform, additional support may be required beyond what is provided by the vendor.

Similarly, if your organization is using the fully licensed model from MEDITECH, it should take into consideration the amount of support needed based on which hosting platform is chosen.

When selecting an MSP, be sure they currently possess the adequate competence and experience required for your EHR platform and IT infrastructure.

If you consider all these factors with diligence and go in a structured manner, then partnering with managed services will surely help you in optimizing your IT operations, patient care, and achieve long-term savings.
Ready to Learn More?
Learn-More

Our experts can help you assess what your specific needs may be and recommend the best solutions.

How Our Customers Progress Healthcare With Us

Kootenai Health Successfully Transitions to Application Management Services with HCTI

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Healthcare Triangle's End to End Healthcare IT Managed Services

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Frequently Asked Questions

Healthcare IT Managed Services involve outsourcing the management of healthcare IT systems and infrastructure to a specialized provider. These services include monitoring, maintaining, and securing IT environments, ensuring optimal performance and compliance with healthcare regulations.
Managed IT services help healthcare organizations reduce operational costs, improve system reliability, enhance security, and ensure compliance with industry regulations. This allows healthcare providers to focus on patient care rather than managing IT issues.
Our comprehensive Healthcare IT Managed Services include:
  • 24/7 IT support and monitoring
  • Network and infrastructure management
  • Data backup and disaster recovery
  • Security and compliance management
  • System updates and maintenance
  • IT strategy and consulting
We employ robust security measures, including encryption, access controls, regular security audits, and compliance with healthcare regulations such as HIPAA and HITECH. Our team stays updated on the latest security threats and best practices to safeguard your data.
Yes, we offer tailored managed IT services to meet the unique requirements of each healthcare organization. Our team works closely with you to understand your needs and develop a customized plan that aligns with your goals and budget.
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